When offering a solution to our customers it is of great importance to us to make sure that the availability of spare parts and software upgrades of the proposed solution will not reach end of life in a reasonable time in the future.
In case your system is out-of-warranty, we can offer extended warranty packages, based on your needs and requirements. We operate our own Call Center which is available for our Out-of-warranty contract holding customers 24 hours per day, 7 days a week, 365 days a years.
Escalations for problems can be done via:
- Our Nationwide direct Support Centre line: 0700 70 778
- Through our on-line ticketing system
We can offer:
- First level support;
- Second level support;
- Third level support;
- Remote support & configuration;
- On-site visits;
- Spare parts management;
- Monitoring & event management;
- Database management;
- Analysis and reporting;
- Performance optimization;
- Upgrades;
